Frequently Asked Questions

At Real Property Management Alamo, we believe in honesty and communication. This includes answering frequently asked questions to help you stay educated and informed. We invite you to review our FAQs to understand more about how we manage your rental property in San Antonio, TX and the surrounding areas.

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Our property management strategy is guaranteed to save you money at every stage of the process. We make it easy to protect your investment, minimize costs, and maximize your income—without interrupting your daily life.

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Frequently Asked Questions

Property Management & Maintenance

Who approves the tenant?

Our management team makes all leasing decisions using consistent, objective screening criteria designed to comply with Fair Housing laws while protecting your investment.

Do you have an in-house maintenance team?

We coordinate maintenance through our in-house maintenance team and a trusted network of licensed and insured vendors.
Every repair is managed by our office from beginning to end, including scheduling, communication, quality control, invoice review, and follow-up. Our in-house team handles non-complex repairs, compliance items, and quick-service needs, helping save our clients time and money.
Our maintenance coordination fee is generally no more than 20% of the vendor invoice, depending on the scope of work performed.

How much should I keep in my maintenance reserve?

We recommend maintaining a reserve of at least $500, although most owners choose to keep between $600 and $700.
We obtain owner approval before any repair exceeds the approved spending limit, except during emergencies when immediate action is necessary to protect the property or comply with Texas law.

How often do you inspect the property?

We perform multiple inspections throughout the tenancy. The frequency and scope of these inspections are designed to protect both the owner’s investment and the resident. We are happy to discuss our inspection schedule during your consultation.

If I decide to sell, am I required to list the property with your company?

No. You are never obligated to list your property with us. However, many owners choose to do so because of the relationship we have built while managing their investment.

How many properties do you manage?

Real Property Management Alamo proudly manages more than 850 residential properties throughout the greater San Antonio area.

How often will I hear from my property manager?

As often as necessary-and never less than you deserve.
We do not believe owners should ever have to wonder what is happening with their investment. Whether the matter involves maintenance, leasing, inspections, renewals, vacancies, or a general update, communication is an essential part of our service.
Even when there is not yet a final resolution, we will keep you informed throughout the process.

Why should I choose Real Property Management Alamo?

Communication is our foundation. Every phone call, text message, and email receives a response within four business hours or less. Even when we do not yet have the final answer, we believe keeping you informed is part of our responsibility.
We combine industry-leading technology with experienced professionals. Through AppFolio and Podium, owners receive convenient communication, online statements, maintenance updates, transparency, and secure access to important information.
Our team continually trains in Texas Property Code, Fair Housing, ethics, leasing, maintenance coordination, and industry best practices. Staying ahead of industry changes is essential to protecting our clients’ investments.
We have also built long-standing relationships with trusted vendors who provide quality workmanship and dependable service. Every repair is coordinated, monitored, and reviewed by our team from beginning to end.
With three office locations and a service area extending approximately 90 minutes in every direction from the San Antonio Medical Center, we can serve a wide range of investment properties while maintaining a local presence.
Our Managing Partner remains personally accessible to clients and has more than a decade of property management experience. Our leadership team also educates other property management companies across the country and believes exceptional communication, transparency, and accountability should never disappear simply because an owner has hired a management company.
We are proud of the reputation we have earned and encourage prospective clients to read our Google reviews to learn what owners and residents have to say about working with our team.

Fees & Pricing

What is your leasing fee?

Our leasing fee is 50% of one month’s rent.

This includes professional marketing, photography, showings, applicant screening, lease preparation, move-in coordination, and all other leasing activities.

What is your management fee?

Our management fee is 10% of the monthly rent while the property is occupied.

During vacancies, the fee is $99 per month while we actively oversee the property, coordinate vendors, manage marketing, and facilitate leasing activities.

Is there a lease renewal fee?

Yes. Our lease renewal fee is $150.

Is there a charge for the move-in assessment?

No. The move-in assessment is included with our management services at no additional charge.

Do you prepare year-end statements and 1099s?

Yes. Owners receive monthly statements, an annual cash-flow report, and a 1099 each year at no additional cost.

Is there an early termination fee?

Please refer to our sample Property Management Agreement for complete details regarding termination provisions.

We are happy to provide a sample upon request.

What are your late fees, and who keeps them?

Our standard late fee is 10% of the monthly rent beginning on the fourth day, plus $10 per day thereafter, as permitted by the lease.

Late fees are retained by management because collecting delinquent rent requires additional administrative time, communication, and legal compliance.

Do you charge pet fees? If so, what are the pet fees?

Yes. We charge a $350 nonrefundable pet fee for each approved pet. This fee is retained by management.

Is pet rent charged?

Yes. Pet rent is paid directly to the property owner and is subject to the standard management fee.

What does an eviction typically cost?

Most uncontested evictions average between $750 and $1,350, depending on court costs and attorney fees.

Our goal is to prevent evictions whenever possible through proactive screening, communication, and resident management.

The Real Property Management Alamo Difference

Podium

We use Podium as an additional communication tool, allowing our property managers, leasing agents, and maintenance coordinators to respond quickly by text.

This technology has also helped us improve communication with prospects and reduce vacancy time.

Four-Hour Communication Guarantee

Phone calls, text messages, and emails are returned within four business hours or less. Even when an issue cannot be resolved immediately, acknowledging the communication and keeping our clients informed remain top priorities.

AppFolio

Our property management software provides owners with convenient access to monthly statements, cash-flow information, budgeting tools, maintenance updates, and other important property information.

Dedicated Point of Contact

After the Property Management Agreement is signed, each owner receives a guided introduction to their dedicated property manager, who becomes their primary point of contact.

Three Office Locations

We have three office locations to provide greater accessibility and convenience for our owners, residents, and vendors.

Extended Service Area

We manage properties within approximately 90 minutes in every direction from the San Antonio Medical Center area.

Accessible Leadership

Our Managing Partner remains available and accessible to clients. Our leadership team has extensive real estate and property management experience and is committed to solving problems, protecting investments, and supporting our clients.

Experienced and Continually Trained Team

Our staff receives ongoing training and is expected to stay ahead of changes involving continuing education, compliance, Texas Property Code, the Code of Ethics, Fair Housing, and local market conditions.

Excellent Reviews and Reputation

We are proud of our online reputation and invite prospective clients to view our Google reviews.

The Neighborly Done Right Promise

The Neighborly Done Right Promise ® delivered by Real Property Management, a proud Neighborly company

When it comes to finding the right property manager for your investment property, you want to know that they stand behind their work and get the job done right – the first time. At Real Property Management we have the expertise, technology, and systems to manage your property the right way. We work hard to optimize your return on investment while preserving your asset and giving you peace of mind. Our highly trained and skilled team works hard so you can be sure your property's management will be Done Right.

Canada excluded. Services performed by independently owned and operated franchises.

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